FAQ
Secure and Convenient
Refund
Customer satisfaction is our priority. If you encounter an issue with your purchase, please contact our customer service team to initiate a refund or return request. Refunds are processed after the returned item is inspected and approved, in line with our policy guidelines.
Once a return is approved, refunds are typically processed within 7–10 business days. Please refer to our detailed refund policy for more information.
Shipping & Return
We offer free shipping on all orders. Returns are accepted if the product is defective or does not meet your expectations, provided it is returned in its original condition within 14 days of receipt. In some cases, return shipping fees may apply.
After your order is dispatched, you will receive a tracking number to monitor its progress. For returns, our customer service team will keep you informed about the status of your refund and any additional steps required.
Delivery
We proudly ship orders from Morocco to all countries within the MENA region. Our reliable logistics partners ensure your order arrives safely and promptly.
All shipments comply with international shipping regulations, Moroccan export laws, and the import requirements of the destination country. Please note that any customs duties, taxes, or additional fees are the recipient’s responsibility.
Payment
We accept online bank transfers, Visa, and Mastercard. All transactions are processed securely in full compliance with Moroccan financial regulations and international security standards.
Our payment system adheres to strict anti‑fraud protocols and all legal formalities, ensuring your personal and financial data remain protected during every transaction.
Whether you seek timeless sophistication or contemporary trends, our bespoke abayas are tailored to enhance your grace and confidence.
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